Solutions Security, Inc. Denver, CO

The following are the most common questions: 

Q:  What are your service areas?  Do you work outside the Denver area?

A:  We provide services throughout Colorado to include the Denver area, along the Front Range, the Resort Communities of Vail, Breckenridge, Winter Park and others.  For select clients, services are available Nationally and Internationally.  Some restrictions may apply; please contact us for more information.

Q:  What are your rates for services?  Can I receive a written estimate and detailed invoice?

A:  Rates for services vary depending upon the type, duration and location of the assignment.  Armed and unarmed services differ in price.  Both rates are available.  We are happy to provide written estimates and always provide itemized invoices for services rendered. 

Q:  I am seeking the Lowest Bid.  Why do Service Rates vary between different companies?

A:  Quality Service!  Beware of the lowest bid.  Often you will find that the low bidder will sacrifice Quality in Service and Performance in the process.  If you are seeking the lowest bid, please look somewhere else; if not, please continue reading.

The concept of “Security” is to Reduce and Manage Risk.  Sometimes, the presence of security will do just that, but not always.  You may be exposing yourself, or your client, to increased risk and liability while seeking the low bidder.  Typically, the low bidder will use Untrained and Unqualified personnel to achieve the low bid.  Do they have the appropriate Training, Experience and Insurance?  Will they protect your privacy and Confidential Information?  Do they have policies and procedures in place to respond to a missing child situation at public event or procedures to prevent underage drinking at social events?  Any "bad press" resulting from poor planning can have serious impacts.  Overall, the "Low Bidder" may cost you more than you expected.

Q:  Does the State of Colorado regulate Security or Private Investigators?

A:  Not as of of 12-31-2009, the State of Colorado does not regulate.  However, the City and County of Denver, Department of Excise and License does regulate Security Companies and Individuals conducting security operations within the City and the County of Denver, to include Denver International Airport (DIA). 

As a Denver based business, Security Solutions, Inc., (SSI) is licensed and bonded with the City and County of Denver, License # 1034028 and complies with all applicable regulations.

For further information on Security Regulations within the County of Denver, visit their web site: www.denvergov.org  Search word: “Merchant Guard” for information.

To verify if a company is currently registered to conduct business in the State of Colorado, visit www.sos.state.co.us ,Search: Business Center.  SSI is registered with the Colorado Secretary of State.

Q:  How do I verify Company or Individual Licensing in the City and County of Denver, Colorado?

A:  Call the City and County of Denver, Dept. of Excise and License (720) 913-1311.  They will confirm over the phone if a Company or Individual is licensed.  They do not provide the means to search on-line at this time, but their records are “Public Information” and they will allow you to search their records in person.  Other cities and counties may have different requirements and regulations.  The Denver area contains several different Cities and Counties.

            SSI is Licensed and Bonded with the City and County of Denver, Business License # 1034028.

The Licenses issued by the City and County of Denver are valid for one year.  Additionally, each Individual working within the County is also required to be licensed.  The license process for Merchant Companies and Individuals includes a Medical Exam, References, Fingerprinting and a Background Investigation.

Always check to see if your city and county has any regulations in these areas and the company you are hiring complies with any required regulations.  Regulations can change frequently without notice.  The company you are seeking may not be licensed in your area.

Q:  How do I know which Security company to choose?  (There are over 90 Security Companies in the Denver area.)

A:  Check their references, experience, and background!  We recommend you start with the Better Business Bureau (BBB).  You can search for complaint history and business profile information on-line.  To research a company in the Denver area, visit: WWW.Denver.BBB.ORG or Nationally at WWW.BBB.ORG.  Other organizations have referral lists, but check their procedures for handling and resolving complaints before you make any decisions.  Many will allow just about anyone to file a complaint or write a review.

Of the 130+ Security Companies in the Denver area, there are only about 12 listed in Denver as Accredited Businesses with the Denver/ Boulder BBB. 

SSI is proud to be an Accredited Business with the Denver/ Boulder BBB.  Click the active link on our home page to review our business profile.

We require our professionals to have some of the most extensive training, experience and social skills in the industry and can provide current and valid supporting documentation.

Q:  What is a Certificate of Insurance?  Will your company provide one?

A:         Yes, we will provide a Certificate of Insurance, upon request, as described in our Service Agreement at no additional cost. 

            Any legitimate company should be able to provide one.

The basic purpose of a Certificate of Insurance is to provide the “Certificate Holder” (the Client), with basic policy information and notice of any cancellation, or changes that may effect the policy of the Contractor.  A ten (10) day written notice is common. The terms, and the method of notification, should be listed on the Certificate.  If not, request the terms of notification to be listed in writing.  It is important that the client know, in advance, of any changes to the policy that may effect the Contract or Service Agreement.  

Hiring a Security Contractor without appropriate insurance coverage or a lapsed policy is foolish and exposes both parties to unnecessary risk.

A Certificate of Insurance is a document issued by an Insurer, it’s Agent or Representatives, detailing basic information of the coverage in effect at the time issued.  The information should include the name of the Insurance Company, the policy number, the policy effective date, the policy expiration date, basic coverage information and policy limits.